Terms & Condition
Welcome to Souls Live Matter! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any purchase.
- General Information Souls Live Matter (referred to as “we,” “us,” or “our”) operates as an online clothing store offering a variety of clothing items such as shirts, hoodies, and more. We utilize third-party services, including Printful, for the fulfillment and dropshipping of our products. By purchasing from our website, you acknowledge and accept these terms.
- Order Processing and Fulfillment
- All orders are processed through Printful, our trusted fulfillment partner.
- Order processing times vary, typically ranging from 2-7 business days. Shipping times depend on the delivery destination and the shipping method selected at checkout.
- Once your order is placed, it cannot be modified or canceled if it has already entered production.
- Payment Terms
- We accept major credit cards, PayPal, and other secure payment methods displayed on our website.
- Prices are listed in CAD and are subject to change without notice.
- You are responsible for ensuring that all payment information provided is accurate and up to date.
- Shipping and Delivery
- We ship to various destinations globally. Please ensure your shipping address is accurate during checkout.
- Shipping costs and estimated delivery times will be displayed at checkout.
- We are not responsible for delays caused by customs, weather, or other unforeseen circumstances.
- Returns, Refunds, and Exchanges
- Due to the custom nature of our products, we only accept returns or exchanges for items that are defective or damaged.
- If you receive a defective or damaged item, please contact us at support@soulslivematter.com within 14 days of receiving your order. Include your order number and a description of the issue.
- Refunds are processed to the original payment method within 7-10 business days after approval.
- Intellectual Property
- All content on our website, including but not limited to text, images, logos, and designs, is the property of Souls Live Matter and is protected by copyright laws.
- You may not use, reproduce, or distribute any content without our explicit written consent.
- Limitation of Liability
- Souls Live Matter is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
- Our liability is limited to the maximum extent permitted by law.
- Privacy Policy
- We value your privacy and are committed to protecting your personal information. Please refer to our [Privacy Policy] for details on how we collect, use, and safeguard your data.
- Governing Law
- These terms and conditions are governed by and construed in accordance with the laws of Canada, without regard to its conflict of law principles.
- Changes to Terms and Conditions
- We reserve the right to update these terms and conditions at any time without prior notice.
- Changes will be effective immediately upon posting on our website.
- Contact Information For any questions or concerns about these terms and conditions, please contact us at:
Souls Live Matter
Email: info@soulslivematter.com
By using our website and placing an order, you agree to these terms and conditions.
